Frequently Asked Questions


HFM eShop FAQ collects the most commonly asked question to help our user solve their problems. If you did not find your question here, please give us a call or email us anytime. We will get back to you soon.

How to buy products in HFM webshop?

Once you get into the HFM WEBSHOP, you need to create an account first; after completing the information, you can obtain the heat exchanger related products that we can provide you with online purchases.

How do I pay?

We provide you with different payment methods, both online and offline. For online payment, we currently support PayPal and some international credit cards; if you choose offline payment, our staff will complete the payment and collection for your confirmation work.

How do I choose the right product?

We provide a variety of ways to help you choose the right products you need. It is more effective to identify them through online applications. Of course, you can also update your existing equipment by cross-selecting brand models; if you need a more precise design plan, you can also submit a design requirement, and our professional technical engineers will customize the plan for you.

How to return or exchange?

The products and services provided by HFM come with a complete after-sales service system. If you purchase products directly online, we will provide on-site service from local service providers. If the product has quality problems, you can reach our account manager or submit an after-sales order, and we will confirm and arrange the return and exchange in time.

Have your own question? Feel free to ask



  • What is the freight cost?
  • What is Points? How to use them?
  • How to verify cargo information?
  • How to install or operate the product?
  • How can i get support from you?
What is Points? How to use them?

There are several ways to obtain HFMwebshop points: Placing an order will get 2% of the total order amount as points; Participate in the promotion activities of the platform and get extra points; System incentive points in batches; The role of points: You can exchange points for gifts; It can offset part of the order amount of goods;

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